Customer Service Supervisor

Amey (Ferrovial)

Not specified; not specified; highly competitive i...
**
2+ years customer service experience
Crm systems proficiency
Payment processing knowledge
** Amey (Ferrovial) is seeking a Customer Service Supervisor to oversee and enhance customer service operations, ensuring efficient handling of payments and inquiries. The ideal candidate will have at least two years of relevant experience, strong communication skills, and the ability to manage a fast-paced environment. **

Job Summary

  • The role ensures efficient customer service operations by maintaining service levels and monitoring agent performance.
  • Employees benefit from a strong focus on growth potential with opportunities for national and international advancement.
  • The position involves managing complex payment solutions, court inquiries, and high-balance accounts while overseeing research efforts.

Matching Summary

Match Score: 75

** Amey (Ferrovial) is seeking a Customer Service Supervisor to oversee and enhance customer service operations, ensuring efficient handling of payments and inquiries. The ideal candidate will have at least two years of relevant experience, strong communication skills, and the ability to manage a fast-paced environment. **

Salary

Not specified; Not specified; Highly competitive insurance benefits, Paid Time Off, matching 401(k)

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • CRM systems proficiency
  • Payment processing knowledge
  • Court-related inquiry support
  • Quality assurance reviews

Nice-to-have

  • Bilingual Spanish/English skills
  • S.M.A.R.T. goal setting knowledge
  • Fast-paced environment adaptability
  • Conflict resolution expertise

Key Requirements

  • High school diploma or equivalent
  • Associate or bachelor's degree preferred
  • 2+ years in customer service or collections

Work Rights

Not specified

Tailored Resume

Cover Letter