Pacc Quality Improvement Analyst- Warrenville, Il

Endeavorhealth

Warrenville, IL, US
Base: $23.24 - $34.86; bonus/equity: not specified...
Call center quality assurance experience
Monitoring customer service performance
Compliance with industry regulations
The Patient Access Quality Improvement Analyst plays a crucial role in enhancing customer service performance within the call center

Job Summary

  • The Patient Access Quality Improvement Analyst plays a crucial role in enhancing customer service performance within the call center.
  • This position involves reviewing recorded calls and providing actionable feedback to ensure adherence to quality standards.
  • The role offers opportunities for professional growth and development through various benefits and community involvement.

Matching Summary

The Patient Access Quality Improvement Analyst plays a crucial role in enhancing customer service performance within the call center.

Salary

Base: $23.24 - $34.86; Bonus/Equity: Not specified; Benefits: Various medical, dental, and vision options

Skills & Requirements

Must-have

  • Call center quality assurance experience
  • Monitoring customer service performance
  • Compliance with industry regulations

Nice-to-have

  • Exceptional communication skills
  • Collaboration with management
  • Leadership in quality improvement

Key Requirements

  • 2 years of call center experience
  • Associates degree preferred
  • Strong understanding of contact center environment

Work Rights

Not specified

Tailored Resume

Cover Letter