Director Of Implementation And Technical Account Management

Jobgether

Romania
On-site
Lead global technical support operations
Define strategy and set objectives
Establish key metrics for operational excellence
This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products

Job Summary

  • This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products.
  • You will lead a high-performing team, defining strategy, setting objectives, and establishing key metrics to drive operational excellence.
  • This role blends hands-on technical guidance with strategic decision-making, including customer advocacy, product integration oversight, and collaboration with engineering and product teams.

Matching Summary

This leadership role provides the opportunity to shape and scale global technical support and implementation operations, ensuring clients across multiple continents successfully integrate and adopt the company’s products.

Skills & Requirements

Must-have

  • Lead global technical support operations
  • Define strategy and set objectives
  • Establish key metrics for operational excellence
  • Customer advocacy and product integration
  • Collaborate with engineering and product teams

Nice-to-have

  • Proactive and results-driven leader
  • Balance global strategy with localized execution
  • Influence senior stakeholders
  • Build strong client relationships

Key Requirements

  • Leadership experience in implementation
  • Technical account management experience
  • Experience scaling global operations

Work Rights

Not specified

Tailored Resume

Cover Letter