（高级）经理，客户交互体验

AIA

**
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
** AIA is seeking a (Senior) Manager for Customer Interaction Experience to enhance customer satisfaction through effective management of the customer experience lifecycle. The role requires a strong background in customer experience management, with a focus on data analysis and project execution in the financial or internet sectors. **

Job Summary

  • The role focuses on managing the full lifecycle of customer experience from diagnosis to solution implementation.
  • Candidates will be responsible for establishing closed-loop management mechanisms for operational metrics related to customer experience.
  • The position requires identifying pain points and driving iterative improvements in business rules, system functions, and service scripts.

Matching Summary

Match Score: 75

** AIA is seeking a (Senior) Manager for Customer Interaction Experience to enhance customer satisfaction through effective management of the customer experience lifecycle. The role requires a strong background in customer experience management, with a focus on data analysis and project execution in the financial or internet sectors. **

Skills & Requirements

Must-have

  • 10+ years work experience
  • 5+ years customer experience or interaction design
  • Qualitative and quantitative experience management methodologies
  • Project management and cross-functional collaboration
  • Customer-centric operational process optimization

Nice-to-have

  • Experience building CX management systems from scratch
  • Background in insurance, finance, or marketing
  • Ability to drive behavioral change through training
  • Innovative thinking and pursuit of excellence

Key Requirements

  • Bachelor's degree or above
  • 10 years total work experience
  • 5 years in financial or internet sector CX/interaction design
  • Experience in building customer experience management systems

Work Rights

Not specified

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