Director, Global Operations Transformation

Bristol Myers Squibb

Tampa, FL, US
Base: $174,080 - $210,944; bonus/equity: + incenti...
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10+ years hr operations experience
3-5 years global people management
Hr transformation project leadership
** Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery and enhance customer service through innovative technologies. The ideal candidate will have a strong background in HR operations, process improvement, and team leadership, as well as a commitment to fostering a customer-centric environment. **

Job Summary

  • This role leads a global team responsible for delivering a seamless and efficient HR experience to employees and managers.
  • The position requires championing a transformation agenda that utilizes automation, AI, and data to improve resolution times and customer satisfaction.
  • Bristol Myers Squibb offers competitive benefits including health coverage, financial well-being programs, and flexible time off options.

Matching Summary

Match Score: 75

** Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery and enhance customer service through innovative technologies. The ideal candidate will have a strong background in HR operations, process improvement, and team leadership, as well as a commitment to fostering a customer-centric environment. **

Salary

Base: $174,080 - $210,944; Bonus/Equity: Additional incentive cash and stock opportunities available; Benefits: Health, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 10+ years HR operations experience
  • 3-5 years global people management
  • HR transformation project leadership
  • ServiceNow case management expertise
  • AI and automation implementation

Nice-to-have

  • Customer empathy in service delivery
  • Culture of innovation and rapid experimentation
  • Cross-functional matrix collaboration skills
  • Data-driven decision making mindset

Key Requirements

  • Bachelor's degree required
  • 10+ years in HR operations or shared services
  • 3-5 years people manager experience with global teams

Work Rights

Not specified

Tailored Resume

Cover Letter