End User Support Technician

Fontaine Modification Company

Brooklyn Park, MN, United States
Base: $55k - $65k; bonus/equity: not specified; be...
Fully remote
It hardware and software troubleshooting
Office 365 and microsoft stack support
Tier-1 and tier-2 it support
The End User Support Technician provides essential IT support within an integrated manufacturing, distribution, and office facility to ensure high availability and performance of technical infrastructure

Job Summary

  • The End User Support Technician provides essential IT support within an integrated manufacturing, distribution, and office facility to ensure high availability and performance of technical infrastructure.
  • The company offers comprehensive benefits including medical, dental, vision, paid time off, 401(k) with company match, and wellness programs to support employee well-being.
  • Marmon Holdings is a Berkshire Hathaway company with a global presence, emphasizing innovation, empowerment, and a positive impact on the world.

Matching Summary

The End User Support Technician provides essential IT support within an integrated manufacturing, distribution, and office facility to ensure high availability and performance of technical infrastructure.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Prescription Drug insurance, 401(k) with company match, paid time off, wellness programs

Skills & Requirements

Must-have

  • IT hardware and software troubleshooting
  • Office 365 and Microsoft stack support
  • Tier-1 and tier-2 IT support
  • Service desk ticket management
  • Remote and onsite user support
  • IT infrastructure monitoring and incident response

Nice-to-have

  • Collaborative team environment
  • Strong communication and conflict resolution
  • Customer service orientation
  • Independent judgment and problem solving
  • Experience in manufacturing IT environment
  • Scripting and automation skills

Key Requirements

  • Associate degree in Information Systems or equivalent experience
  • Preferred certifications: MCSA, Network+, CCNA, ITIL, Security+, Azure, AWS
  • Experience with Windows 7-11 and Active Directory
  • Knowledge of Server 2008-2019 file shares and permissions
  • Ability to image PCs and maintain security compliance
  • Experience with ITIL processes
  • Experience with NinjaRmm or Intune automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter