Communications Specialist

Four Seasons Hotels Ltd

Miami Beach, US
Chat messaging system management
Phone call handling
Guest inquiry resolution
The Communications Specialist is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start

Job Summary

  • The Communications Specialist is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start.
  • You will manage Four Seasons chat and phone calls, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
  • Four Seasons offers a competitive salary, wages, and a comprehensive benefits package, excellent training and development opportunities, and employee discounts.

Matching Summary

The Communications Specialist is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start.

Skills & Requirements

Must-have

  • Chat messaging system management
  • Phone call handling
  • Guest inquiry resolution
  • Four Seasons standards compliance
  • Crisis management plan adherence

Nice-to-have

  • Exceptional quality service delivery
  • Genuine heart and luxury commitment
  • Harmonious and professional collaboration
  • Detailed and informative communication

Key Requirements

  • College education or equivalent experience
  • 1-2 years administrative experience
  • Luxury hotels & resorts experience preferred
  • Valid work authorization for the U.S.

Work Rights

Valid work authorization for the U.S.

Tailored Resume

Cover Letter