Customer Service Representative - Aspire Health

Montage Health

Base: $21.00 - $23.00; bonus/equity: not specified...
Minimum three years customer service experience
Excellent verbal and written communication skills
Proficiency in microsoft office suite and spreadsheets
The role involves assisting health plan members and healthcare providers with inquiries related to eligibility, claims status, and benefits

Job Summary

  • The role involves assisting health plan members and healthcare providers with inquiries related to eligibility, claims status, and benefits.
  • Candidates must demonstrate exceptional diplomacy to effectively resolve issues under sometimes tense and stressful circumstances.
  • The position offers a competitive benefit package with a salary range of $21.00 - $23.00 commensurate with experience.

Matching Summary

Match Score: 75

The role involves assisting health plan members and healthcare providers with inquiries related to eligibility, claims status, and benefits.

Salary

Base: $21.00 - $23.00; Bonus/Equity: Not specified; Benefits: Competitive benefit package

Skills & Requirements

Must-have

  • Minimum three years customer service experience
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite and spreadsheets

Nice-to-have

  • Bilingual Spanish/English proficiency desired
  • Genuine desire to help others with empathy
  • Ability to resolve complaints calmly under stress

Key Requirements

  • Associates degree or applicable professional experience required
  • Minimum 1 to 3 years experience in customer service or call center
  • Ability to operate computer equipment and software systems

Work Rights

Not specified

Tailored Resume

Cover Letter