Assistant Director Of Front Office, Reservations & Royal Service Full-time

Fairmont Empress

Victoria, BC, Canada
Base: starting at $69,600; bonus/equity: not speci...
On-site
Previous leadership experience in front office
Strong understanding of hotel operations
Ability to balance operational demands with strategic priorities
The Fairmont Empress is seeking an Assistant Director of Front Office, Reservations & Royal Service to lead the Reservations and Royal Service teams, ensuring exceptional guest experiences and operational excellence. The ideal candidate will have previous leadership experience in a luxury hotel environment and strong analytical skills. Competitive salary and extensive employee benefits make this opportunity attractive for hospitality professionals

Job Summary

  • This role involves leading the Reservations and Royal Service teams while acting as a proxy for the Director of Front Office.
  • The position offers a competitive salary starting at $69,600 along with comprehensive benefits including healthcare and pension plans.
  • Candidates must be legally eligible to work in Canada as the hotel cannot assist with obtaining work authorization.

Matching Summary

Match Score: 85

The Fairmont Empress is seeking an Assistant Director of Front Office, Reservations & Royal Service to lead the Reservations and Royal Service teams, ensuring exceptional guest experiences and operational excellence. The ideal candidate will have previous leadership experience in a luxury hotel environment and strong analytical skills. Competitive salary and extensive employee benefits make this opportunity attractive for hospitality professionals.

Salary

Base: Starting at $69,600; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, vision, pension plan, meal program, uniform laundering

Skills & Requirements

Must-have

  • Previous leadership experience in Front Office
  • Strong understanding of hotel operations
  • Ability to balance operational demands with strategic priorities

Nice-to-have

  • Experience working cross-functionally with Revenue Management
  • Excellent communication and interpersonal skills
  • Highly organized adaptable professional

Key Requirements

  • Must be legally eligible to work in Canada
  • Previous leadership experience in luxury or high-volume environment
  • Proven ability to lead teams and drive performance

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter