Customer Care Supervisor Technical

Hastings Deering (Australia) Ltd

Acacia Ridge, Queensland, Australia
Technical parts team leadership
Logistical support and expertise
Customer service excellence
Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence

Job Summary

  • Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.
  • Manage daily activities across multiple channels to ensure key business performance indicators are met, also reviewing, and identifying continuous improvement initiatives.
  • Hastings Deering offers a wide range of benefits including a competitive salary and benefits and a team culture of innovation, collaboration and high performance.

Matching Summary

Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.

Skills & Requirements

Must-have

  • Technical Parts team leadership
  • Logistical support and expertise
  • Customer service excellence
  • Real time phone channel management
  • Caterpillar parts operations knowledge

Nice-to-have

  • Innovation and collaboration culture
  • Proactive continuous improvement
  • Enterprise strategies promotion
  • Stakeholder relationship management

Key Requirements

  • Minimum five years experience in a similar role
  • Leadership capacity experience
  • Intermediate computer aptitude
  • Advanced written and verbal communication

Work Rights

Not specified

Tailored Resume

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