Support Techncian

Topgolf International Inc

Tokyo, Japan
On-site
Experience in technical support environment
Knowledge of itil framework processes
Ability to troubleshoot technical issues
Topgolf International Inc is seeking a Support Technician in Tokyo, Japan, to provide technical support for their Toptracer Range technology. The ideal candidate will have experience in technical support, strong communication skills, and a collaborative mindset

Job Summary

  • The team is globally responsible for the software and installation support of the Toptracer Range technology.
  • You will act as the first responder to incident support tickets and phone calls for technical support.
  • The role requires collaborating with Tier 2 and Tier 3 technicians to resolve complicated technical issues in accordance with ITIL processes.

Matching Summary

Match Score: 85

Topgolf International Inc is seeking a Support Technician in Tokyo, Japan, to provide technical support for their Toptracer Range technology. The ideal candidate will have experience in technical support, strong communication skills, and a collaborative mindset.

Skills & Requirements

Must-have

  • Experience in technical support environment
  • Knowledge of ITIL framework processes
  • Ability to troubleshoot technical issues
  • Proficiency with third-party software tools
  • Strong verbal and written communication skills

Nice-to-have

  • Experience working in multi-team environments
  • Willingness to learn new technology and processes
  • Ability to automate recurring solutions
  • Collaborative mindset across global teams
  • Interest in golf and sports technology

Key Requirements

  • Experience in technical or customer support
  • Experience working within an IT field
  • Experience working within an ITIL framework

Work Rights

Not specified

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