Customer Success & Onboarding Specialist - Esc

ESC Corporate Services Ltd.

Toronto, Ontario, Canada
Base: $53,000 - $79,500 annually; bonus/equity: no...
Hybrid
2+ years client-facing experience
Post-secondary education in business or related field
Experience with crm systems and workflow tools
This role owns the post-sale customer onboarding process from handoff through go-live, ensuring clients realize value quickly

Job Summary

  • This role owns the post-sale customer onboarding process from handoff through go-live, ensuring clients realize value quickly.
  • The position requires coordinating cross-functionally with Sales, Operations, Support, and Product teams to deliver a consistent customer experience.
  • Candidates will benefit from a hybrid work arrangement, career development opportunities, and a competitive salary and benefits package.

Matching Summary

This role owns the post-sale customer onboarding process from handoff through go-live, ensuring clients realize value quickly.

Salary

Base: $53,000 - $79,500 annually; Bonus/Equity: Not specified; Benefits: Competitive salary and benefits package included

Skills & Requirements

Must-have

  • 2+ years client-facing experience
  • Post-secondary education in Business or related field
  • Experience with CRM systems and workflow tools

Nice-to-have

  • B2B services or SaaS background
  • Financial services or regulated environment experience
  • Experience building onboarding resources

Key Requirements

  • Minimum 2 years of client-facing experience
  • Post-secondary education in Business Administration or related field
  • Proficiency in CRM and task management tools

Work Rights

Not specified

Tailored Resume

Cover Letter