User Support Technician

NC Department of Adult Correction

Bertie, North Carolina, US
Technical support for hardware and software
Knowledge of system security protocols
Ability to troubleshoot non-routine problems
The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws

Job Summary

  • The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.
  • This position provides technical support and training to users at Bertie Correctional Institution housing medium and close custody male offenders.
  • The role requires broad technical knowledge and strong communication skills to support a wide variety of technologies and users.

Matching Summary

The NC Department of Adult Correction is responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.

Skills & Requirements

Must-have

  • technical support for hardware and software
  • knowledge of system security protocols
  • ability to troubleshoot non-routine problems
  • strong communication skills
  • ability to work independently
  • support for information technology-based systems

Nice-to-have

  • consultancy skills for business needs
  • ability to document and present solutions
  • planning and organizing complex procedures
  • analytical problem identification
  • working knowledge of software installation processes

Key Requirements

  • working knowledge of technology principles
  • knowledge of software and hardware installation
  • ability to work with minimal supervision
  • state employment eligibility
  • experience supporting IT systems

Work Rights

Not specified

Tailored Resume

Cover Letter