You will be responsible for managing a portfolio of Mid Market customers in Australia and New Zealand
Job Summary
You will be responsible for managing a portfolio of Mid Market customers in Australia and New Zealand.
Build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey.
Monitor your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
Matching Summary
You will be responsible for managing a portfolio of Mid Market customers in Australia and New Zealand.
Skills & Requirements
Must-have
Manage Mid Market customers
Build strong customer relationships
Drive customer ROI and NET MRR growth
Serve as Wrike subject matter expert
Monitor book of business and targets
Nice-to-have
Growth mindset
Creative problem-solving
Problem-solver mentality
Critical thinker
Self-starter attitude
Key Requirements
4+ years experience in Customer Success Management
Degree in Business is required
Experience with Marketing, Professional Services, IT, PMO teams
Knowledge of project management, business process redesign, change management