Analyst, Contact Center Communications (phl)-1

Travel + Leisure Co.

Clark Freeport Zone, Pampanga, Philippines
On-site
Professionalism and empathy in customer interactions
Accurate documentation of customer interactions
Collaboration with cross-functional teams
Travel + Leisure Co. is seeking a Call Centre Analyst to join their team in Clark Freeport Zone, Pampanga, Philippines. The role involves delivering exceptional customer service, handling inquiries, and collaborating with cross-functional teams to enhance the customer experience

Job Summary

  • As a full-time Call Centre Analyst, you will play a pivotal role in delivering outstanding customer service and support to our valued clients.
  • Handling inbound customer calls with professionalism and empathy to address inquiries, complaints, and requests.
  • An attractive salary and benefits package, discounted hotel & resort stays globally, and a genuine development pathway to fast-track your career growth.

Matching Summary

Match Score: 85

Travel + Leisure Co. is seeking a Call Centre Analyst to join their team in Clark Freeport Zone, Pampanga, Philippines. The role involves delivering exceptional customer service, handling inquiries, and collaborating with cross-functional teams to enhance the customer experience.

Skills & Requirements

Must-have

  • Professionalism and empathy in customer interactions
  • Accurate documentation of customer interactions
  • Collaboration with cross-functional teams
  • Identifying customer experience improvement opportunities

Nice-to-have

  • Positive and friendly demeanor
  • Continuous skill enhancement

Key Requirements

  • 1-2 years of customer service or call centre experience
  • Strong verbal and written communication skills
  • Excellent problem-solving and critical thinking skills
  • Proficiency in computer systems and CRM software
  • Ability to multitask in a fast-paced environment

Work Rights

Not specified

Tailored Resume

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