Customer Service Manager

APM Terminals

Buenaventura, Valle del Cauca, Colombia
Not specified; competitive benefits offered; not s...
**
7 years general experience minimum 5 in leadership
Advanced english proficiency required
Residency in buenaventura - valle del cauca
** APM Terminals is seeking a Customer Service Manager in Buenaventura, Colombia, to lead a multidisciplinary team and ensure exceptional customer experiences in port operations. The ideal candidate should have a strong background in customer service within the logistics or transportation sectors, with a focus on continuous improvement and problem-solving. **

Job Summary

  • The role involves leading a multidisciplinary team to ensure consistent customer experiences aligned with global APM Terminals standards.
  • Candidates will manage key service indicators like NPS and resolution times while driving continuous improvement initiatives using LEAN methodologies.
  • The position offers opportunities for growth within a collaborative, dynamic environment committed to safety, diversity, and operational excellence.

Matching Summary

Match Score: 75

** APM Terminals is seeking a Customer Service Manager in Buenaventura, Colombia, to lead a multidisciplinary team and ensure exceptional customer experiences in port operations. The ideal candidate should have a strong background in customer service within the logistics or transportation sectors, with a focus on continuous improvement and problem-solving. **

Salary

Not specified; Competitive benefits offered; Not specified

Skills & Requirements

Must-have

  • 7 years general experience minimum 5 in leadership
  • Advanced English proficiency required
  • Residency in Buenaventura - Valle del Cauca
  • Lean methodology and root cause analysis
  • Customs and regulatory process management

Nice-to-have

  • Postgraduate degree preferred
  • Experience in port or logistics sectors
  • Multidisciplinary team leadership focus
  • Continuous improvement mindset
  • Strategic client relationship management

Key Requirements

  • Bachelor's degree in International Business, Administration, or Marketing
  • Minimum 5 years leading Customer Service areas
  • Advanced English language skills
  • Availability to reside in Buenaventura, Colombia

Work Rights

Must be able to reside in Buenaventura

Tailored Resume

Cover Letter