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Avaso Ltd is seeking a Field Support Engineer (Desktop Technician) to provide on-site and remote support for hardware and software issues. The ideal candidate should have 1-2 years of experience in Windows Desktop support and relevant certifications, with responsibilities including troubleshooting, ticket management, and customer service.
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Job Summary
The role provides day-to-day local and remote desktop support including fault diagnosis and resolution for hardware and software issues.
Candidates will be responsible for installing, upgrading, and troubleshooting Windows operating systems along with Microsoft Office 365 applications.
The position requires maintaining accurate ticket updates in a service desk tool and collaborating with supervisors to ensure operational consistency.
Matching Summary
Match Score: 75
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Avaso Ltd is seeking a Field Support Engineer (Desktop Technician) to provide on-site and remote support for hardware and software issues. The ideal candidate should have 1-2 years of experience in Windows Desktop support and relevant certifications, with responsibilities including troubleshooting, ticket management, and customer service.
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Skills & Requirements
Must-have
1-2 years Windows Desktop support experience
Troubleshoot Windows 7 through Windows 11
Manage Microsoft Office 365 and Active Directory
Experience with ServiceNow ticketing system
Install and configure PC hardware and peripherals
Nice-to-have
Basic knowledge of Mac operating systems
Google Workspace experience
Ability to work off-hours and weekends
Project-based environment flexibility
Third-party vendor collaboration skills
Key Requirements
Bachelor's degree in Computer Science or related field
CompTIA A+ or Microsoft Certified Professional certification
Minimum 18 months of IT experience
Knowledge of Enterprise anti-virus solutions
Understanding of IT network structure and components