Customer Advocate (d/f/m) Fixed-term (2 Years)

Baker Hughes

Ni, DE, United States
Fully remote
Strong customer service skills
Multitasking ability
Ms office proficiency
The Customer Advocate supports Field Service Engineers, Channel Partner Service Providers and Customers and is the first contact for questions and issues related to all fielded Waygate Technologies products

Job Summary

  • The Customer Advocate supports Field Service Engineers, Channel Partner Service Providers and Customers and is the first contact for questions and issues related to all fielded Waygate Technologies products.
  • Collaborating with CA teams across Europe, the Americas, and China to effectively manage and reduce the global case backlog.
  • We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Matching Summary

The Customer Advocate supports Field Service Engineers, Channel Partner Service Providers and Customers and is the first contact for questions and issues related to all fielded Waygate Technologies products.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Multitasking ability
  • MS Office proficiency
  • Global case backlog management
  • Customer issue escalation
  • Document customer interactions

Nice-to-have

  • Cultural awareness
  • Interpersonal skills
  • SAP and Salesforce experience
  • Additional languages helpful

Key Requirements

  • Bachelor's degree or equivalent experience
  • Strong German and English communication
  • Ability to work remotely
  • Willingness to work flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter