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Carrier is seeking a Technical Services - Customer Service Representative for their Waterloo, Ontario location. This role focuses on warranty and logistics, requiring strong organizational skills and the ability to manage the lifecycle of heating systems while ensuring customer satisfaction.
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Job Summary
This role serves as the essential bridge between the technical service team and the global supply chain, managing the full lifecycle of high-end heating systems.
Key responsibilities include organizing warranty returns, assigning RGA numbers, and conducting quality control inspections on components like boiler pressure vessels and burners.
The position offers a competitive salary range of $43,500 to $93,500 with potential for incentive compensation and comprehensive benefits including health care and RRSP matching.
Matching Summary
Match Score: 75
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Carrier is seeking a Technical Services - Customer Service Representative for their Waterloo, Ontario location. This role focuses on warranty and logistics, requiring strong organizational skills and the ability to manage the lifecycle of heating systems while ensuring customer satisfaction.
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Salary
Base: $43,500 - $93,500 annual; Bonus/Equity: Potential annual bonus and sales commission available; Benefits: Health, vision, dental, disability, vacation pay, and RRSP matching included
Skills & Requirements
Must-have
High School Diploma or GED required
1+ years customer service experience
Unrestricted work authorization in Canada
Nice-to-have
Knowledge of hydronic heating equipment
Analytical thinking and organizational skills
SAP software experience preferred
Key Requirements
High School Diploma or GED
1+ years customer service experience
Must have unrestricted work authorization in Canada
Work Rights
Must have unrestricted authorization to work in Canada