Customer Support Agent

Monese

Cardona, Philippines
**
Respond to non-voice customer queries
Online platform customer communication
End-to-end query resolution
** Monese is seeking a Customer Support Agent based in Cardona, Philippines, to respond to non-voice customer queries while ensuring compliance with regulatory standards. The role requires excellent written English skills and experience in a customer-facing environment, ideally within the banking or financial services sector. **

Job Summary

  • Respond to non-voice customer queries in a timely, efficient and qualitative manner all while complying with any regulatory or partner-specific standards.
  • As part of a team, operating with work queues, prioritising and responding to deadlines, typically responding to customers via a range of online platforms.
  • This is a full time contractor role and the work will be done remotely from the Philippines with shifts allocated Monday - Sunday.

Matching Summary

Match Score: 75

** Monese is seeking a Customer Support Agent based in Cardona, Philippines, to respond to non-voice customer queries while ensuring compliance with regulatory standards. The role requires excellent written English skills and experience in a customer-facing environment, ideally within the banking or financial services sector. **

Skills & Requirements

Must-have

  • Respond to non-voice customer queries
  • Online platform customer communication
  • End-to-end query resolution
  • Meet internal SLAs
  • Accurate customer dialogue records
  • Positive customer experience fostering

Nice-to-have

  • Collaborative team environment
  • Ambitious personal development
  • Diverse and inclusive culture
  • Positive social media presence

Key Requirements

  • Customer facing role experience
  • Excellent written English skills
  • Understanding of FCA regulatory framework
  • Remotely based team collaboration

Work Rights

Not specified

Tailored Resume

Cover Letter