Customer Service Center & Service Contracts Representative

Leidos UK

Springfield, VA, United States
Pyy range - the leidos pyy range for this job leve...
Customer service center operations
Service contract administration
Team leadership and coaching
The Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility

Job Summary

  • The Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility.
  • This role ensures excellent customer support, effective team leadership, and efficient establishment, administration, and maintenance of contracts with service providers.
  • At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it.

Matching Summary

The Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility.

Salary

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Skills & Requirements

Must-have

  • Customer service center operations
  • Service contract administration
  • Team leadership and coaching
  • Customer inquiry resolution
  • Vendor management responsibilities

Nice-to-have

  • Disruptive and innovative mindset
  • Proactive problem-solving
  • Positive team environment fostering

Key Requirements

  • TS/SCI w/ Poly Clearance required
  • 2+ years customer service/contract admin
  • 1+ year supervisory/lead role
  • High school diploma or equivalent

Work Rights

TS/SCI w/ Poly Clearance

Tailored Resume

Cover Letter