Connect And Assure Specialist

193

Permanent full-time with rostered shifts between 7:00 am and 7:00 pm
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Experience supporting business customers
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents within a telecommunications environment, emphasizing technical case management and effective stakeholder communication. The position promotes a flexible and inclusive workplace culture with a commitment to diversity and equal opportunities

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, flexible working arrangements, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents within a telecommunications environment, emphasizing technical case management and effective stakeholder communication. The position promotes a flexible and inclusive workplace culture with a commitment to diversity and equal opportunities.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Experience supporting business customers
  • Case or account management experience
  • Shift rotation availability 7am-7pm

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Organisational and decision-making skills
  • Process improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • No cover letter or selection criteria required

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter