Assistant Manager, Customer Service

TRANSAMERICA LIFE (BERMUDA) LTD.

Singapore, Singapore
Performance bonus included; 5-day work week; medic...
**
8 years customer service experience
Life insurance product knowledge
Chinese language proficiency
** Transamerica Life (Bermuda) Ltd. is seeking an Assistant Manager for Customer Service in Singapore to support HNW business operations, ensuring compliance with regulatory standards and enhancing service quality. The ideal candidate should possess extensive experience in customer service, particularly within the life insurance sector, and demonstrate strong analytical and communication abilities. **

Job Summary

  • This role supports the manager in ensuring smooth day-to-day operations for the HNW business while delivering department KPIs.
  • The position requires executing key operational outcomes, managing inquiries, and conducting investigations into regulatory complaints.
  • Candidates will receive an attractive remuneration package including performance bonuses, a 5-day work week, and comprehensive fringe benefits.

Matching Summary

Match Score: 75

** Transamerica Life (Bermuda) Ltd. is seeking an Assistant Manager for Customer Service in Singapore to support HNW business operations, ensuring compliance with regulatory standards and enhancing service quality. The ideal candidate should possess extensive experience in customer service, particularly within the life insurance sector, and demonstrate strong analytical and communication abilities. **

Salary

Performance bonus included; 5-day work week; Medical, dental, and life insurance benefits

Skills & Requirements

Must-have

  • 8 years customer service experience
  • Life insurance product knowledge
  • Chinese language proficiency
  • Policy administration skills
  • Regulatory compliance expertise

Nice-to-have

  • CDD and AML risk control knowledge
  • ALMI and ACS system experience
  • Power BI reporting dashboard skills
  • Coaching and team development ability
  • Strong data storytelling capabilities

Key Requirements

  • University Graduate or above
  • At least 8 years working experience
  • Ability to read Chinese documents
  • Sound knowledge of life insurance products

Work Rights

Not specified

Tailored Resume

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