Technical Support Manager

Genesys

Zurich, Switzerland
Onsite
Team management experience
Customer support leadership
Technical understanding of genesys cloud
Genesys empowers organizations to improve loyalty and business outcomes

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes.
  • The Product Support Manager will oversee the support team and ensure high-quality customer experiences.
  • Employees have the independence to make a larger impact and take ownership of their work.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes.

Skills & Requirements

Must-have

  • Team management experience
  • Customer support leadership
  • Technical understanding of Genesys Cloud

Nice-to-have

  • Fluency in Swiss German
  • Creativity in process improvement
  • Empathy and collaboration

Key Requirements

  • 8 years of industry experience
  • 3+ years of management experience
  • Strong communication skills

Work Rights

Must be resident of Switzerland

Tailored Resume

Cover Letter