Specialist Complaint Manager

ABSA

Not specified (potentially flexible, but clarification needed)
Manage complaints resolution processes
Monitor implementation of complaints resolution
Stakeholder management for complainants
ABSA is seeking a Specialist Complaint Manager to oversee and enhance the complaints resolution process within the bank. The role focuses on effective stakeholder management and ensuring compliance with established policies and procedures

Job Summary

  • To plan, manage and monitor the implementation of complaints resolution management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
  • Ensure queries, disputes and complaints resolution are resolved according to acceptable standards and according to the appropriate business processes, rules, policies and procedures.
  • Ensure that expectations of complainants are managed through adequate feedback on the progress into the investigation and resolution of a complaint.

Matching Summary

Match Score: 75

ABSA is seeking a Specialist Complaint Manager to oversee and enhance the complaints resolution process within the bank. The role focuses on effective stakeholder management and ensuring compliance with established policies and procedures.

Skills & Requirements

Must-have

  • manage complaints resolution processes
  • monitor implementation of complaints resolution
  • stakeholder management for complainants
  • feedback on complaint investigation progress

Nice-to-have

  • African group growth journey
  • resetting future and shaping destiny

Key Requirements

  • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter