The role involves assisting in leading and coaching the Airfreight Import Customer Service team to ensure efficient end-to-end import processes
Job Summary
The role involves assisting in leading and coaching the Airfreight Import Customer Service team to ensure efficient end-to-end import processes.
Candidates must monitor daily import activities including shipment documentation, carrier coordination, and billing while ensuring adherence to service standards.
The position requires handling complex customer inquiries and coordinating with cross-functional departments such as Operations and Customs.
Matching Summary
Match Score: 85
The role involves assisting in leading and coaching the Airfreight Import Customer Service team to ensure efficient end-to-end import processes.
Skills & Requirements
Must-have
Supervisory experience in airfreight import
Strong understanding of customs requirements
Hands-on experience using Cargowise system
Nice-to-have
Effective communication and interpersonal skills
Ability to motivate staff
Good problem-solving and decision-making skills
Key Requirements
Previous hands-on experience using Cargowise system
Supervisory experience in airfreight import customer service
Strong understanding of airfreight import processes