Previous customer support experience in banking or fraud
Understanding of current and emerging financial crime risks
Availability to work rotating 7-day roster covering 24/7 shifts
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Cuscal is seeking a Financial Crimes Officer to join their Fraud Operations Contact Centre in South Brisbane. The role involves frontline fraud prevention through exceptional customer service and analytical skills, with a focus on protecting customers' financial wellbeing.
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Job Summary
This role serves as the first line of defence against fraud by identifying suspicious activity through sharp analytical thinking.
The position involves handling inbound and outbound calls while ensuring all fraud alerts are addressed in a timely manner.
Cuscal offers a strong focus on professional growth, wellbeing initiatives, and a diverse, inclusive workplace culture.
Matching Summary
Match Score: 75
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Cuscal is seeking a Financial Crimes Officer to join their Fraud Operations Contact Centre in South Brisbane. The role involves frontline fraud prevention through exceptional customer service and analytical skills, with a focus on protecting customers' financial wellbeing.
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Skills & Requirements
Must-have
Previous customer support experience in banking or fraud
Understanding of current and emerging financial crime risks
Availability to work rotating 7-day roster covering 24/7 shifts
Nice-to-have
Sound knowledge of card related products like credit and debit cards
Experience with Card Fraud Detection tools
Strong communicator passionate about exceptional customer service
Key Requirements
38 hours per week availability
High-level interest in financial crime management principles