Senior Executive, Policy Servicing

Prudential Assurance UK

Process incoming requests within service standards
Handle customer enquiries promptly
Prepare daily and monthly reports
The incumbent is responsible for managing an efficient and effective Policy Administration team while meeting management expectations

Job Summary

  • The incumbent is responsible for managing an efficient and effective Policy Administration team while meeting management expectations.
  • The role requires thorough knowledge of insurance products and operational processes to resolve customer enquiries according to service levels.
  • Prudential pledges to be a place where employees can Connect, Grow, and Succeed in a culture celebrating diversity and inclusion.

Matching Summary

The incumbent is responsible for managing an efficient and effective Policy Administration team while meeting management expectations.

Skills & Requirements

Must-have

  • Process incoming requests within service standards
  • Handle customer enquiries promptly
  • Prepare daily and monthly reports
  • Work long hours weekends and public holidays

Nice-to-have

  • Customer focused with excellent problem-solving skills
  • Self-motivated and able to work well with others
  • Positive attitude and ability to excel under pressure

Key Requirements

  • Basic degree or professional life insurance qualification (ACII, AMII, AAII, FLMI)
  • At least 2 years working experience in operations management
  • Proficient in Microsoft Office applications
  • Articulate and proficient in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter