Base: £44,000 - £55,000 py; bonus/equity: not spec...
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Customer service contact centre experience
Manage inbound service levels
Real-time operational insight
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Iberdrolaespana is seeking a Team Manager for their Glasgow HQ to lead a customer service team, ensuring high performance and compliance with regulatory standards. The ideal candidate will have experience in managing contact center operations and a strong ability to coach and mentor staff while navigating a technology-driven environment.
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Job Summary
As Team Manager, you’ll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.
Manage call centre agents virtually between Glasgow and Prenton offices to deliver exceptional Customer Service.
With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
Matching Summary
Match Score: 75
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Iberdrolaespana is seeking a Team Manager for their Glasgow HQ to lead a customer service team, ensuring high performance and compliance with regulatory standards. The ideal candidate will have experience in managing contact center operations and a strong ability to coach and mentor staff while navigating a technology-driven environment.
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Salary
Base: £44,000 - £55,000 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme, 36 days annual leave, Share Schemes, Healthcare benefit options, Life Assurance, etc.
Skills & Requirements
Must-have
Customer Service Contact Centre experience
Manage inbound service levels
Real-time operational insight
Data-led monitoring and corrective action
Lead collaborative and agile department
Ongoing quality monitoring
Nice-to-have
Comfortable operating in technology-enabled environment