Manager, Field Service Operations

OTIS ELEVATOR COMPANY

Seattle, WA, USA
Base: $118,000 to $150,000; bonus/equity: spot per...
Field service management experience
Team leadership and development skills
Safety and quality assurance protocols
The role focuses on providing day-to-day management and training of field staff while ensuring employee safety and superior customer satisfaction

Job Summary

  • The role focuses on providing day-to-day management and training of field staff while ensuring employee safety and superior customer satisfaction.
  • Otis Elevator is a global leader moving 2.4 billion people daily with a diverse team committed to Safety, Ethics, and Quality.
  • The company offers comprehensive benefits including a 401(k) match, medical coverage, paid vacation, and tuition reimbursement programs.

Matching Summary

The role focuses on providing day-to-day management and training of field staff while ensuring employee safety and superior customer satisfaction.

Salary

Base: $118,000 to $150,000; Bonus/Equity: Spot performance bonus opportunities; Benefits: Comprehensive medical, dental, vision, 401(k) match, paid time off

Skills & Requirements

Must-have

  • Field service management experience
  • Team leadership and development skills
  • Safety and quality assurance protocols
  • Resource allocation and route scheduling
  • Technical support for field workforce

Nice-to-have

  • Elevator industry specific experience
  • Strong business acumen and communication
  • Passion for customer service excellence
  • Ability to work in dynamic environment

Key Requirements

  • High school education required; BA/BS preferred
  • At least 7 years of relevant work experience
  • Leadership experience managing technicians required
  • Valid driver's license required for territory travel
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter