Service Desk Level 1 Analyst (mexico)

DYOPATH

Monterrey, Mexico
Base: 14,000 mxn; bonus/equity: quarterly bonus; b...
On-site
Technical support via phone, email, chat
Troubleshoot desktops, laptops, printers
Log interactions in ticketing system
DYOPATH is seeking a Service Desk Level 1 Analyst in Monterrey, Mexico, who is passionate about providing exceptional customer service and solving technical challenges. The role involves troubleshooting various technical issues and offers significant opportunities for personal and professional growth within a supportive team culture

Job Summary

  • Be the first point of contact for technical support via phone, email, and chat, troubleshooting and resolving issues with various devices and software.
  • DYOPATH invests in your ongoing development through certifications and career paths, fostering an award-winning culture known for outstanding IT service.
  • Awesome benefits include savings, pantry vouchers, Christmas bonus, vacation days, major medical insurance, life insurance, and quarterly bonuses.

Matching Summary

Match Score: 85

DYOPATH is seeking a Service Desk Level 1 Analyst in Monterrey, Mexico, who is passionate about providing exceptional customer service and solving technical challenges. The role involves troubleshooting various technical issues and offers significant opportunities for personal and professional growth within a supportive team culture.

Salary

Base: 14,000 MXN; Bonus/Equity: Quarterly Bonus; Benefits: Savings / Monthly 13% cap; Pantry Vouchers 9% deposited every month; Christmas Bonus: 25 days of your daily income; Vacations - 12 days after the first year; Anniversary Bonus - 10 days of base salary; Vacation Premium – 40% first year; Major Medical Insurance; Life Insurance; Ergonomic Chair; 250 pesos monthly stipend for internet and electricity

Skills & Requirements

Must-have

  • Technical support via phone, email, chat
  • Troubleshoot desktops, laptops, printers
  • Log interactions in ticketing system
  • Windows OS, Microsoft Office suite

Nice-to-have

  • Exceptional customer service skills
  • Collaborative and upbeat environments
  • Pursue training and certifications

Key Requirements

  • 1-2 years in technical support role
  • High school diploma or equivalent
  • HDI-SCA or ITIL Foundation certifications
  • Familiarity with ITIL frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter