Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Human capital management cases
Saas software support
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst for their Pune office, focusing on providing exceptional customer support in a 24/7 operational environment. The ideal candidate should possess at least four years of experience in SaaS software support or customer support for enterprise applications, showcasing strong troubleshooting and collaboration skills. **

Job Summary

  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Pune office, focusing on providing exceptional customer support in a 24/7 operational environment. The ideal candidate should possess at least four years of experience in SaaS software support or customer support for enterprise applications, showcasing strong troubleshooting and collaboration skills. **

Skills & Requirements

Must-have

  • Human Capital Management cases
  • SaaS software support
  • log reading and analysis
  • Talent Management solutions support
  • Knowledge Centered Service contribution

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting experience
  • Ability to engage and coordinate multiple teams
  • Resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter