Technical Support Manager

Rockwool AS

Poznań, Poland
On-site
Build and lead new technical support function
24/7 technical support and incident management
Manage external vendors and slas
Rockwool AS is seeking a Technical Support Manager in Poznań, Poland, to establish and lead a new global technical support function for mechanical and electrical systems across its factories. The role offers the opportunity to shape strategy and operations in a company committed to sustainability and innovation

Job Summary

  • This is a newly created role, where you will define the strategy, build the setup and lead the daily operations of 24/7 technical support and incident management.
  • Your mission will be to minimise downtime, increase reliability and ensure that all support activities follow ROCKWOOL standards.
  • By joining our team, you become a part of the people-centric work environment of a Danish company.

Matching Summary

Match Score: 85

Rockwool AS is seeking a Technical Support Manager in Poznań, Poland, to establish and lead a new global technical support function for mechanical and electrical systems across its factories. The role offers the opportunity to shape strategy and operations in a company committed to sustainability and innovation.

Skills & Requirements

Must-have

  • Build and lead new technical support function
  • 24/7 technical support and incident management
  • Manage external vendors and SLAs
  • Improve support processes, tools, and self-service

Nice-to-have

  • Drive improvements and provide reliable support
  • People-centric work environment
  • Commitment to sustainability and SDGs

Key Requirements

  • Solid experience building global technical support
  • Experience with mechanical/electrical systems and IT/OT
  • Proven leadership experience
  • Strong incident management and root cause analysis skills
  • Intermediate level of English

Work Rights

Not specified

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