Join our collaborative IT team as an IT Process Analyst II, where you'll contribute to optimizing and managing our IT service delivery
Job Summary
Join our collaborative IT team as an IT Process Analyst II, where you'll contribute to optimizing and managing our IT service delivery.
In this position, you'll work with cross-functional teams to identify, analyze, and resolve IT infrastructure challenges while supporting continuous improvement initiatives.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.
Matching Summary
Join our collaborative IT team as an IT Process Analyst II, where you'll contribute to optimizing and managing our IT service delivery.
Skills & Requirements
Must-have
ITIL frameworks
ServiceNow platform
Ticket management
Problem management
Change management
Asset management
CMDB maintenance
Nice-to-have
Customer-focused mindset
Results orientation
Cross-functional collaboration
Self-motivated
Computer system validation principles
Key Requirements
2 years of experience in IT service management
Bachelor's Degree
ITIL Foundation Certification preferred
ServiceNow or Service Manager platforms
ITIL framework and IT service management processes