Operations Lead

Xerox Corporation

Cebu City, Central Visayas, Philippines
On-site
Process and system expertise
Team performance management
Escalation resolution skills
Xerox Corporation is seeking an Operations Lead in Cebu City, Philippines, who will be responsible for managing business operations and supporting team performance and quality objectives. The role requires expertise in process management and serves as a key point of contact for escalation resolutions while promoting continuous improvement initiatives

Job Summary

  • The Operations Lead serves as the first-level point of contact for teams and stakeholders to deliver escalation resolution.
  • This role acts as a technical consultant, coach, and trainer while supporting process governance and continuous improvements.
  • The position is accountable as a subject matter expert to L1/L2 Specialists and supports operational high-level supervisory transactions.

Matching Summary

Match Score: 85

Xerox Corporation is seeking an Operations Lead in Cebu City, Philippines, who will be responsible for managing business operations and supporting team performance and quality objectives. The role requires expertise in process management and serves as a key point of contact for escalation resolutions while promoting continuous improvement initiatives.

Skills & Requirements

Must-have

  • Process and system expertise
  • Team performance management
  • Escalation resolution skills
  • Subject matter expert knowledge
  • Operational high-level supervision

Nice-to-have

  • Continuous improvement initiatives
  • Coaching and training capabilities
  • Organizational efficiency focus
  • Stakeholder assignment support

Key Requirements

  • Experienced level individual contributor
  • First-level management experience
  • Process and system expertise

Work Rights

Not specified

Tailored Resume

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