Principal Professional Services Consultant

Genesys

Poland
Hybrid
8+ years professional consulting experience
Fluent in polish and english languages
Proficiency in german language mandatory
Genesys is seeking a Principal Professional Services Consultant based in Poland to partner with customers in designing and implementing AI-powered customer experience solutions using Genesys Cloud. The role requires significant technical expertise, consultancy skills, and proficiency in both German and Polish

Job Summary

  • This role serves as the lead technical architect for complex Genesys Cloud projects ensuring high-quality solution delivery for enterprise customers.
  • The position requires a blend of technical leadership and consultative expertise to align customer goals with Genesys' strategic vision.
  • Joining the team offers the independence to make a larger impact on the company while working within a global organization redefining customer engagement.

Matching Summary

Match Score: 85

Genesys is seeking a Principal Professional Services Consultant based in Poland to partner with customers in designing and implementing AI-powered customer experience solutions using Genesys Cloud. The role requires significant technical expertise, consultancy skills, and proficiency in both German and Polish.

Skills & Requirements

Must-have

  • 8+ years professional consulting experience
  • Fluent in Polish and English languages
  • Proficiency in German language mandatory
  • Genesys Cloud or similar CX platform expertise
  • Advanced understanding of modern cloud architectures

Nice-to-have

  • Experience designing AI-powered customer solutions
  • Hands-on experience with APIs, JSON, JavaScript
  • Understanding of DevOps principles and CI/CD tools
  • Strong written and verbal communication skills
  • Ability to lead large-scale fast-paced projects

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • 3+ years with Genesys Cloud or similar platforms
  • Mandatory German language certification preferred
  • Must be fluent in Polish and English
  • Occasional travel approximately 25%

Work Rights

Not specified

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