Job Summary

• The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.
• Primary responsibilities include enforcing change compliance, reviewing implemented changes, creating and coordinating Change Requests through the Change Management process and CAB meetings, and applying best practices for continuous improvement.
• KONE is a global leader in elevators, escalators, and automatic building doors, focused on improving the flow of urban life through innovative and sustainable digital solutions.

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Skills & Requirements

Key Requirements

• ITIL foundation
• DevOps and Agile understanding
• ITSM tool knowledge
• ServiceNow, Remedyforce
• MS Word and MS Excel proficiency
• Rotational shifts (if required)

Work Rights