Guest Services Manager

Albuquerque Convention Center

Fort Worth, TX, United States
Front-of-house operations leadership
Guest experience management
Staff supervision and training
The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event

Job Summary

  • The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event.
  • This role oversees a team of Ushers, security personnel, janitorial coordinators, and temporary labor staff.
  • Develop and deliver training programs for front-of-house staff, focusing on customer service and conflict resolution.

Matching Summary

The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event.

Skills & Requirements

Must-have

  • Front-of-house operations leadership
  • Guest experience management
  • Staff supervision and training
  • Event operations oversight
  • Customer service standards implementation

Nice-to-have

  • Proactive operational planning
  • Conflict resolution skills
  • Team building and motivation

Key Requirements

  • Previous managerial experience
  • Flexible hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter