Service Advisor

Lithia Ford Idaho Falls

Latham, United States
$64,000.00-$161,000.00; bonus/commission: bonus/co...
Initiating automotive services
Writing repair orders
Customer records
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Lithia offers competitive pay, medical, dental, vision plans, paid holidays & PTO, disability, life insurance, 401(k), employee stock purchase plan, vehicle purchase discounts, and wellness programs.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

$64,000.00-$161,000.00; Bonus/Commission: Bonus/commission potential; Benefits: Medical, Dental, Vision, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • initiating automotive services
  • writing repair orders
  • customer records
  • liaison between customer and technician
  • manufacturer warranty administration

Nice-to-have

  • earning customers for life
  • exemplary customer service
  • team player focused

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience
  • Basic mechanical understanding
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter