Technical Support Specialist - Open Banking @ing Hubs Ro

ING Hubs Romania

Bucharest, Romania
Api troubleshooting and resolution
Developer portal support experience
Oauth 2.0 and sca authentication knowledge
The role involves providing day-to-day support to external developers consuming ING APIs and visiting the developer portal

Job Summary

  • The role involves providing day-to-day support to external developers consuming ING APIs and visiting the developer portal.
  • You will act as a bridge between external developers and internal engineering, security, and legal teams to resolve complex issues.
  • ING Hubs Romania offers a flexible working environment with a focus on impactful innovation and collaborative feedback.

Matching Summary

The role involves providing day-to-day support to external developers consuming ING APIs and visiting the developer portal.

Skills & Requirements

Must-have

  • API troubleshooting and resolution
  • Developer portal support experience
  • OAuth 2.0 and SCA authentication knowledge
  • ITIL-aligned incident management processes
  • Strong English verbal and written communication

Nice-to-have

  • Empathy in client-facing interactions
  • Experience with fintech partners
  • Ability to replicate technical issues
  • Collaborative team environment mindset
  • Pattern recognition for product enhancements

Key Requirements

  • Bachelor's Degree preferably in IT or equivalent
  • Proven experience in technical customer support roles
  • Strong analytical and multi-tasking capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter