Sr Customer Care Specialist

001

Not specified (assumed to be flexible based on the nature of customer service).
5 years related customer service experience
Proficiency in excel and microsoft office
Experience with customer service platforms
Columbia Sportswear Company is seeking a Senior Customer Care Specialist who will enhance customer service across its eCommerce platforms for the U.S. and Canada. The role requires navigating multiple communication channels, providing effective customer support, and contributing to continuous improvement initiatives

Job Summary

  • The Senior Customer Care Specialist handles service, sales, and warranty contacts across phone, chat, and email channels while striving for a better, faster, easier customer experience.
  • This role requires demonstrating strong ownership by effectively handling first and second-level escalations and rarely requiring support from leadership.
  • Columbia Sportswear offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, and a generous 401k plan with company match.

Matching Summary

Match Score: 85

Columbia Sportswear Company is seeking a Senior Customer Care Specialist who will enhance customer service across its eCommerce platforms for the U.S. and Canada. The role requires navigating multiple communication channels, providing effective customer support, and contributing to continuous improvement initiatives.

Skills & Requirements

Must-have

  • 5 years related customer service experience
  • Proficiency in Excel and Microsoft Office
  • Experience with customer service platforms
  • Strong verbal and written English skills
  • Ability to handle first and second-level escalations

Nice-to-have

  • Positive attitude and open communication
  • Proactive feedback on customer-facing issues
  • Willingness to work nights, weekends, and holidays
  • Ability to troubleshoot and solve problems logically
  • Supporting team members and department projects

Key Requirements

  • High school education or equivalent
  • 5 years of related experience
  • Retail industry experience required
  • Shift availability for nights/weekends/holidays

Work Rights

Not specified

Tailored Resume

Cover Letter