The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
This role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering exceptional customer service.
Candidates must demonstrate emotional resilience to manage high volumes of interactions including emotionally taxing conversations with distressed customers.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Emotional resilience under pressure
Strong problem-solving capability
In-office training attendance required
Nice-to-have
Experience in Financial Services Industry
Knowledge of online and mobile fraud trends
Ability to resolve basic customer complaints
Passion for inspiring customer confidence
Forward-thinking strategic mindset
Key Requirements
Full-time employment commitment (38 hours per week)
Willingness to work rotating roster schedules
12-month contract basis for new hires
Compliance with 20% in-office attendance requirement