Verification Officer (letterkenny)

SGS Australia Pty Ltd

Letterkenny, Ireland
Base: €14.30ph; bonus/equity: not specified; benef...
On-site
Identity validation
Document validation
Customer service
Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved, including compliance to Identity Validation, Document Validation and NDLSFO Business Rules

Job Summary

  • Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved, including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
  • Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
  • As part of our team, you would be eligible for: Pension scheme + Life Assurance, 22 Days Annual Leave (increasing with service) plus bank holidays, Length of Service Awards.

Matching Summary

Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved, including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.

Salary

Base: €14.30p/h; Bonus/Equity: Not specified; Benefits: Pension scheme + Life Assurance, 22 Days Annual Leave (increasing with service) plus bank holidays, Length of Service Awards, Health & Wellbeing initiatives, Maternity & Paternity Top Up, Bike to work & Taxsavers tickets

Skills & Requirements

Must-have

  • Identity Validation
  • Document Validation
  • Customer Service
  • Dual Screen Technology
  • SOPs and procedures manual

Nice-to-have

  • Irish Speaker
  • Flexibility to travel
  • Commitment to working Saturdays

Key Requirements

  • Leaving certificate and/or FETAC 5 skills certificate
  • At least 1 year of Customer Service Experience
  • Excellent communication skills
  • Strong Computer Skills & general PC Proficiency
  • Problem‑solving abilities
  • Valid and eligible work permit or visa

Work Rights

Must hold a valid and eligible work permit or visa

Tailored Resume

Cover Letter