Manager, Analytics And Optimization - Client Care

Chanel

Piscataway, New Jersey, US
Base: $89,000 through $107,000; bonus/equity: not ...
Fully remote
Strong analytics and reporting skills
Experience in contact center operations
Proficiency in salesforce and power bi
CHANEL is focused on creating an inclusive culture that nurtures personal growth and collective progress

Job Summary

  • CHANEL is focused on creating an inclusive culture that nurtures personal growth and collective progress.
  • The role involves owning Client Care reporting and analytics foundations while identifying automation and AI opportunities.
  • Employees are encouraged to contribute to sustainability efforts and community engagement.

Matching Summary

CHANEL is focused on creating an inclusive culture that nurtures personal growth and collective progress.

Salary

Base: $89,000 through $107,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong analytics and reporting skills
  • Experience in contact center operations
  • Proficiency in Salesforce and Power BI

Nice-to-have

  • Collaborative approach to problem-solving
  • Curiosity and continuous improvement mindset
  • Ability to influence business decisions

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3–5+ years in analytics or operations roles
  • Comfort working with large datasets

Work Rights

Not specified

Tailored Resume

Cover Letter