Service Desk Specialist

Vivicta

Östersund, Sweden
On-site
Active directory administration
Microsoft intune support
Azure ad (entra id) knowledge
Vivicta is seeking a Service Desk Specialist to join their team in Östersund, Sweden. The ideal candidate will have experience in 2nd line support, particularly with technologies such as Active Directory, Exchange, and Microsoft Intune

Job Summary

  • You will work with troubleshooting and resolving incidents escalated from 1st line, playing a central role in ensuring stable operations, high service quality, and a professional customer experience.
  • The role involves handling, analyzing, and troubleshooting more complex IT incidents, proactive work with Problem Management, and support during Change Management.
  • We offer the opportunity to develop both technically and professionally within an engaged team with high competence, working in Östersund with a good work-life balance.

Matching Summary

Match Score: 85

Vivicta is seeking a Service Desk Specialist to join their team in Östersund, Sweden. The ideal candidate will have experience in 2nd line support, particularly with technologies such as Active Directory, Exchange, and Microsoft Intune.

Skills & Requirements

Must-have

  • Active Directory administration
  • Microsoft Intune support
  • Azure AD (Entra ID) knowledge
  • ITIL-based processes

Nice-to-have

  • Proactive problem solving
  • Clear communication of solutions
  • Independent decision making
  • Interest in technology and IT operations

Key Requirements

  • Several years of experience in Service Desk / 2nd line support
  • Experience with Active Directory
  • Good knowledge of Exchange Administration
  • Practical experience with Microsoft Intune
  • Knowledge of Azure AD

Work Rights

Not specified

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