Executive It Services Specialist

VANGUARD AUSTRALIA

Malvern, PA, USA
Hybrid
High-priority technical support
End-to-end device management
Proactive system maintenance
Vanguard Australia is seeking an Executive IT Services Specialist for a hybrid role based in Malvern, PA, responsible for providing high-level technical support to approximately 200 senior leaders, including C-suite executives. The ideal candidate will possess extensive IT support experience, strong technical skills, and a commitment to exceptional customer service

Job Summary

  • In this high-visibility “face of IT” role, the Executive IT Services Specialist ensures seamless technology experiences for approximately 200 senior leaders at Vanguard – including our Board of Directors, C-suite executives, and principals – so they can focus on strategic decisions without technical distractions.
  • Your efforts will keep their digital tools and environments optimized for performance, security, and ease of use – directly enabling our leaders’ productivity and ensuring the smooth operation of Vanguard’s mission-critical activities both locally and as they travel.
  • Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

Matching Summary

Match Score: 85

Vanguard Australia is seeking an Executive IT Services Specialist for a hybrid role based in Malvern, PA, responsible for providing high-level technical support to approximately 200 senior leaders, including C-suite executives. The ideal candidate will possess extensive IT support experience, strong technical skills, and a commitment to exceptional customer service.

Skills & Requirements

Must-have

  • High-priority technical support
  • End-to-end device management
  • Proactive system maintenance
  • White-glove, high-touch support
  • Microsoft 365 expertise
  • Windows and macOS support

Nice-to-have

  • Trusted IT partner
  • Concierge-level IT service
  • Continuous learning
  • Mission-driven culture

Key Requirements

  • 5+ years IT support experience
  • 2+ years C-suite/VIP support
  • Bachelor's degree or equivalent experience
  • CompTIA A+, Network+, ITIL Foundation, Microsoft/Apple certifications (preferred)

Work Rights

Not specified

Tailored Resume

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