Help Desk Lead

Booz Allen Hamilton

Doral, FL, United States
Base: $86,800.00 to $198,000.00; bonus/equity: not...
Hybrid
It service management
Remote desktop management
Enterprise device provisioning
Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications

Job Summary

  • Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
  • Work on unusually complex problems and provide highly innovative solutions, operating with substantial latitude for unreviewed action or decision.
  • Booz Allen offers a comprehensive benefits package including health, life, disability, financial, and retirement benefits, as well as paid leave and professional development.

Matching Summary

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.

Salary

Base: $86,800.00 to $198,000.00; Bonus/Equity: Not specified; Benefits: Health, life, disability, financial, retirement, paid leave, professional development, tuition assistance, work-life programs, dependent care

Skills & Requirements

Must-have

  • IT service management
  • remote desktop management
  • enterprise device provisioning
  • IT asset tracking
  • ITIL service management principles
  • troubleshooting methodologies
  • ticketing system administration
  • JIRA and ServiceNow
  • managing a help desk team
  • implementing IT support workflows
  • Service Level Agreement (SLA) compliance
  • lead and manage a technical help desk team
  • high-quality IT support services
  • cloud-based and on-premises environments

Nice-to-have

  • excellent customer service skills
  • team leadership skills
  • incident resolution skills

Key Requirements

  • 5+ years of experience in IT service management
  • TS/SCI clearance
  • Bachelor's degree

Work Rights

TS/SCI clearance required

Tailored Resume

Cover Letter