Patient Financial Service Representative--ft- Days- Endocrinology- Mrh
Memorial Healthcare System
Florida, USA
On-site
Obtain demographic and financial information
Verify insurance eligibility
Collect patient out-of-pocket responsibility
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting
Job Summary
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting.
Engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
Matching Summary
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting.
Skills & Requirements
Must-have
obtain demographic and financial information
verify insurance eligibility
collect patient out-of-pocket responsibility
prepare and balance daily deposit
explain policies and consent forms
obtain required signatures
verify insurance benefits
obtain pre-certification and authorization
Nice-to-have
exceptional customer service
critical thinking skills
work with minimal supervision
build relationships collaboratively
Key Requirements
High School Diploma or Equivalent
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred