NTT DATA is seeking a Senior Manager, Service Delivery Governance to lead service delivery operations and ensure compliance with governance standards. The ideal candidate will possess leadership skills, extensive knowledge of service delivery frameworks, and a strong background in governance practices
Job Summary
The Senior Manager, Service Delivery Governance is responsible for overseeing the service delivery governance framework, ensuring compliance with policies and procedures, and driving continuous improvement initiatives.
Key responsibilities include leading and managing a team, developing and implementing service delivery strategies, and collaborating with cross-functional teams to define SLAs, KPIs, and metrics.
NTT DATA is a global Top Employer committed to accelerating client success and positively impacting society through responsible innovation, embracing diversity and inclusion.
Matching Summary
Match Score: 85
NTT DATA is seeking a Senior Manager, Service Delivery Governance to lead service delivery operations and ensure compliance with governance standards. The ideal candidate will possess leadership skills, extensive knowledge of service delivery frameworks, and a strong background in governance practices.
Skills & Requirements
Must-have
Service Delivery Governance Framework
Monitor Service Performance
Cross-functional Collaboration
Continuous Improvement Initiatives
Risk and Compliance Management
Nice-to-have
Inspire and Motivate Teams
Strategic Thinking and Business Acumen
Detail-Oriented Mindset
Embraces Diversity and Inclusion
Key Requirements
Extended leadership and team management skills
Extended knowledge of ITIL or COBIT
Extended experience in service delivery governance