Handle escalated tickets from Level 1 support involving functional or technical issues in web applications
Job Summary
Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
Analyze recurring issues to suggest long-term fixes or enhancements and provide feedback to development/QA teams to improve application stability and usability.
Matching Summary
Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.
Skills & Requirements
Must-have
Handle escalated tickets from Level 1 support
Reproduce issues in test/staging environments
Conduct detailed log analysis
Classify and prioritize incidents
Communicate with business users or clients
Strong .net, angular and VB experience
Strong understanding of web technologies
Nice-to-have
Familiarity with databases and ability to write basic queries
Exposure to version control, CI/CD tools, and cloud platforms
Strong analytical and problem-solving skills
Excellent communication and documentation abilities
Ability to work independently and under pressure
Key Requirements
Requires .net, angular and VB experience
Requires understanding of web application architectures
Requires familiarity with databases and ability to write basic queries